Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Pelangi Capsule Hostel website and all bookings, enquiries, and transactions made through it. By accessing this website or making a booking, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.

1. Booking Policy

• Bookings can be made via WhatsApp, our website enquiry form, or through third-party platforms (Agoda, Booking.com).
• A booking is confirmed only after you receive a written confirmation from us via WhatsApp or email.
• All rates are quoted in Malaysian Ringgit (MYR) and are subject to change without prior notice until a booking is confirmed.
• The Malaysia Tourism Tax (TTx) of RM10 per room per night applies to all foreign tourists in accordance with the Tourism Tax Act 2017. This tax is collected on behalf of the Royal Malaysian Customs Department.
• We reserve the right to refuse or cancel any booking at our discretion, including in cases of suspected fraud or violation of these Terms.

2. Check-in and Check-out

• Early check-in or late check-out is subject to availability and may incur additional charges.
• All guests must present a valid passport (foreign nationals) or MyKad/IC (Malaysian citizens) at check-in, as required by Malaysian hospitality regulations.
• Guests under the age of 18 must be accompanied by a parent or legal guardian.

3. Cancellation and Refund Policy

• Free cancellation: Cancellations made at least 48 hours before check-in will receive a full refund (if payment was made in advance).
• Late cancellation: Cancellations made less than 48 hours before check-in may be charged the first night’s rate.
• No-show: Failure to check in without prior notice will be charged the full booking amount.
• Refunds, where applicable, will be processed within 7–14 business days via the original payment method.
• Bookings made through third-party platforms (Agoda, Booking.com) are subject to those platforms’ cancellation policies.

This cancellation policy complies with the Malaysian Consumer Protection Act 1999 provisions on fair contract terms.

4. Payment

• Payment can be made in cash (MYR), DuitNow QR, or bank transfer upon check-in unless otherwise arranged.
• For advance bookings, a deposit or full prepayment may be required as communicated during the booking process.
• All prices displayed on this website are inclusive of applicable taxes unless explicitly stated otherwise (e.g., Tourism Tax shown separately).

5. Tourism Tax (TTx) / Cukai Pelancongan

• The Malaysia Tourism Tax (TTx) is a government-mandated charge under the Tourism Tax Act 2017 and the MyTTx Public Ruling No. 01/2025 (effective 1 December 2025), administered by the Royal Malaysian Customs Department (RMCD).
• TTx is charged at RM10 per room per night and applies to all foreign tourists staying at registered accommodation premises in Malaysia. Malaysian citizens and permanent residents are exempt.
• The Tourism Tax is displayed as a separate line item in our booking flow and is not hidden within the room rate. The total cost shown before booking confirmation includes: Room Rate + TTx (RM10/room/night).
• For bookings made through third-party platforms (Agoda, Booking.com, Hostelworld), the platform’s appointed Digital Platform Service Provider (DPSP) collects and remits TTx on the operator’s behalf in accordance with RMCD regulations.
• For direct bookings, Pelangi Capsule Hostel collects TTx directly as a registered taxable person with RMCD, and remits the tax accordingly.
• For official information, refer to the MyTTx Portal (myttx.customs.gov.my), the official tax authority for Malaysia Tourism Tax.

6. House Rules

All guests must observe the following rules during their stay:

• Quiet hours: 10:00 PM to 8:00 AM — please keep noise to a minimum in capsule and common areas.
• No smoking: Smoking is strictly prohibited inside all hostel premises. Designated smoking areas are available outside.
• No illegal substances: Possession or use of illegal drugs is prohibited and will result in immediate eviction and a report to authorities.
• No cooking: Cooking is not permitted in the hostel. Microwave and kettle facilities are available in the common area.
• Personal belongings: Use the lockers provided. The hostel is not liable for loss, theft, or damage to personal property.
• Respect other guests: Any behaviour that disturbs other guests, including harassment, excessive noise, or damage to property, may result in immediate eviction without refund.
• Damage to property: Guests will be held responsible for any damage caused to hostel property and may be charged for repairs or replacement.

7. Liability

• Pelangi Capsule Hostel shall not be held liable for any loss, damage, injury, or death arising from your stay, except where caused by our gross negligence.
• The hostel is not responsible for the loss or theft of personal belongings, including valuables left in capsules or common areas.
• We are not liable for service interruptions caused by events beyond our reasonable control, including natural disasters, power outages, or government actions (force majeure).
• The information on this website is provided “as is” without warranties of any kind. While we strive for accuracy, we do not guarantee that all information is complete, current, or error-free.

8. Privacy and Data Protection

We collect and process personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and the 2024 Amendment Act. For full details on how we handle your data, please see our Privacy Policy.

9. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Pelangi Capsule Hostel and is protected under Malaysian intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Johor Bahru, Johor, Malaysia.

11. Malaysia Online Safety Act 2025 – User-Generated Content & Safety

Pelangi Capsule Hostel complies with the Malaysia Online Safety Act 2025 (Act 866), which came into effect on 1 January 2026. This section clarifies our approach to user-generated content (UGC) and safety reporting.

Safety Reporting & Content Moderation

• Each guest review on our website includes a "Report" button to submit safety concerns.
• Reports can also be sent directly to our safety team at [email protected].
• Our full Content Safety Guidelines and community standards are available at our Safety Guidelines page.
• We review all reports and respond within 5–10 business days in accordance with the Online Safety Act 2025.

For full details on our safety processes, prohibited content, and how to report, please visit our Safety Guidelines & Content Policy.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of this website after changes constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us: